Why is my T-Mobile service not working?
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T-Mobile US is a major wireless network operator in the United States. Its headquarters are located in the Seattle metropolitan area. T-Mobile US provides wireless and data services in the United States, Puerto Rico and the U.S. Virgin Islands under the T-Mobile and MetroPCS brands.
Full Outage Map
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What isn't working?
Please let us know what issue you are experiencing with T-Mobile:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate T-Mobile?
2.54 out of 5 54,882 ratings
Thank you!
Problems in the last 24 hours
The graph below depicts the number of T-Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at T-Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will T-Mobile compensate me for the outage?
The recent T-Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with T-Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, T-Mobile has occasionally given some customers credits and other forms of payment.
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Most Reported Problems
The following are the most recent problems reported by T-Mobile users through our website.
Internet (41%)
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Phone (37%)
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Total Blackout (9%)
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Wi-fi (8%)
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E-mail (4%)
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TV (1%)
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Live Outage Map
The most recent T-Mobile outage reports came from the following cities:Tulsa, Louisville, Houston, San Antonio, Miami, Kingsport, San Jose, Murfreesboro, Van Horn, Appleton, Birmingham, Kirkland, Durand, Orlando and Chicago.
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| City | Problem Type | Report Time |
|---|---|---|
 Kingsport | Phone | |
| Nashville | Internet | |
| San Antonio | Wi-fi | |
| Ten Mile | Internet | |
| Tulsa | Internet | |
| Louisville | Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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T-Mobile Issues Reports
Latest outage, problems and issue reports in social media:
- Matthew Reeves (@mathiasinthe314) reported
Hey @TMobileHelp - Any chance you guys could look into why my service at my office is so slow, especially in the afternoons? It makes it nearly impossible to use my phone.
- Bradley R. Hendrix (@bhend7917) reported
Hey @TMobile @TMobileHelpDesk I’m a sprint customer now Tmobile. I want the paramount+ free for a year but when I go to get it, it takes me to the tmobile login and it does not recognize my sprint number. Please help
- By the Charles (@By_the_Charles) reported
@TMobileHelp I just kept getting an error all afternoon. Chatted with customer service and will try later when site isn't overwhelmed.
- Segway Nerd (@SegNerd) reported
@ShieldVoC @TMobileHelp @littlecaesars Hey, so I just tried putting in the offer and just asking them to hold the pepperoni, and they did it with no problem. But I might be contacting you about some other businesses…
- 🧢 (@Daksi79) reported
@TMobileHelp The bill isn’t the problem, it’s the network. Only network I’ve been on that is incapable of downloading tweets with 2 bars of signal. Either, you’re falsely advertising the strength of @tmobile signal, or your signal is falsely showing strength it doesn’t have.
- J. Hernandez Jr (@JimmieHernand) reported
Not sure who needs to hear this, but DO NOT get T-Mobile insurance coverage on an IPhone. No matter how many times and people say you can fix at an Apple store, IT IS A LIE. 3 hrs on the phone with bullish results!!! #nohelp @TMobile @TMobileHelp #badservice #epicfail
- quing (@hymnlessquing) reported
@TMobileHelp Yeah respond back cause I’m about to switch to @Verizon . Been having this horrible service before the pandemic
- Mirte Postema (@MirtePostema) reported
@NWSSeattle Admiral - got the emergency alert, immediately followed by the all clear notification. T-Mobile
- jerry ✊🏻✊🏾🏳️🌈 (@JerryWasThere) reported
@TMobileHelp trying to sign up for the free year of Paramount+ but it wants a T-Mobile account and I’m on sprint. It doesn’t recognize my sprint phone number as valid. Any help??
- Carlton (@ceddyIII) reported
@TMobile @littlecaesars I NEED HELP, YOU ARE SCREWING ME ! I SIGN UP 11/4, the number you gave me, 6072328061, is not what i have, I received 2, yes 2, packages, Sim CARDS NOT THE NUMBER, one in MY IPHONE is 6072324919, other is 6072322994, WTF, I HAVE @ ACCOUNT? HELP
- Carlton (@ceddyIII) reported
@TMobile @littlecaesars YOU CANNOT CONTACT NO ONE BY PHONE LINKED ARE BAD, WTF I NEED THIS FIXED TODAY, YOU THE WORST PEOPLE TO WORK WITH, I NEED A SHIPPING LABEL TO RETURN ALL THIS MESS, # Different NUMBERS????????
- 🧢 (@Daksi79) reported
@realdocv @TMobile My clinic was located in north Denver. I couldn’t offer on-call services to my patients because signal was so spotty; I was dropping too many calls. I have issues in north Denver, Arvada, Westminster, Greeley/Evans, and various parts of the Denver metro (GVR, etc)
- lokesh (@lokesh63740989) reported
@TMobile @littlecaesars Worst experience with t mobile. long back I took t mobile connection and paid due and closed the account within a month due to unuse of that connection most. After two years collection team called and said I need to pay some due amount now. how t mobile will do like this?
- lokesh (@lokesh63740989) reported
@TMobile Worst experience with t mobile. long back I took t mobile connection and paid due and closed the account within a month due to unuse of that connection most. After two years collection team called and said I need to pay some due amount now. how t mobile will do like this?
- mukesh wacher (@chefofcleanfood) reported fromNorth Brunswick, New Jersey
@TMobile SUCKS 🙁
- オシェイ デニス (@CloudyKing1) reported
@TMobileHelp @semperfimc22 T-Mobile sold my friends iPhone 13 pro max, when it was literally the only one they had and it was for him, then they sent his new one to Oklahoma instead of Missouri. Not to mention the occasional not being able to receive calls from att and the horrible 5g.
- Mohamud Warsame (@MohamudWarsam13) reported
@TMobileHelp my phone is not working in Turkey i can't go internet or read my emails unless I find wifi only.
- greenwitch65 (@greenwitch65) reported
@TMobile when are you going to actually make your network do what it is supposed to do? Also what about a smartphone that doesn't cost an arm and a leg for people on a grandfathered plan?
- anne on the moon 🌙 (@anneeecho) reported
why does my phone literally never have service @tmobile
- quing (@hymnlessquing) reported
Yo @TMobile how tf my service *** when I live right next to a T-Mobile store and they got all the service in there????
- lokesh (@lokesh63740989) reported
@TMobile Worst experience with t mobile. long back I took t mobile connection and paid due and closed the account within a month due to unuse of that connection most. After two years collection team called and said I need to pay some due amount now. how t mobile will do like this?
- Brooke. Socially distant in the CHI. (@ChiTownBrooke) reported
I am STILL without @comcast today. I've been tethering off my personal @TMobile all day but now waiting for when I get data throttled there, too. Work-from-home problems. 😓 Reaaallly hoping to be back up and running soon.
- Brochelli (@Brochelli2) reported
@funkofinderz If I have Sprint and I use the T-mobile Tuesdays app would it still count? I put in my phone number to sign in or whatever and it didn't work.
- jerry ✊🏻✊🏾🏳️🌈 (@JerryWasThere) reported
@TMobile trying to sign up for the free year of Paramount+ but it wants a T-Mobile account and I’m on sprint. It doesn’t recognize my spring phone number as valid. Any help??
- MannWTF (@DamWTF) reported
@TMobileHelp @yamialex224 Been a customer since 2005 but I can't get any of the new perks bc i won't change my plan. Thanks for rewarding loyalty.
- Suave (@thickmacs) reported
@amoneednap @TMobile @paramountplus Same issue here
- av1d (@av1d508) reported
@lucky225 @TMobile threadjack test: @TMobile, I have no service and I'm getting weird errors on my phone
- Tiffany Smith (@dvsurvivor70) reported
@TMobile @paramountplus Thanks to y'all ., I couldn't use the code, it NEVER came up. I just paid over $100. For it, I'm so over this ****
- lokesh (@lokesh63740989) reported
@TMobile @paramountplus Worst experience with t mobile. long back I took t mobile connection and paid due and closed the account within a month due to unuse of that connection most. After two years collection team called and said I need to pay some due amount now. how t mobile will do like this?
- R3ySanti.60 (@Ruk3r60) reported
@TMobile you won’t let me post this review but bill post it on Twitter anyways. Currently looking for a lawyer that can help me with issues I’ve had with T-Mobile in the last year. 1/2… still hasn’t been resolved.
